How will I be treated by your staff?

We realize that many auto repair shops don't treat the customers in a way that makes them want to tell their friends and relatives.  But  

Here is our code of ethics on the treatment of customers:

• To have a sense of personal obligation to each customer.
• To treat each customer with respect and courtesy, as if they are a member of our own family.
• To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
• To use only products which are safe and which provide service, which equals or exceeds those recommended by the vehicle’s manufacturer.
• To service and repair the vehicles in a timely manner and to maintain the customer informed of any and all changes including completion times.
• To give the best customer service possible and in the case of any disputes, to provide a prompt and amicable resolution
• To insure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry
• To perform high quality repair service at a fair and just price
• To notify the customer if appointments or completion promises cannot be kept.

Raul's Auto Repair - Your Azusa Auto Repair Shop